System Documentation

Legal Framework

Privacy Policy

Last updated: August 2026 | backendvisionworks | Placa de Catalunya 4, 08002 Barcelona, Spain

1. Data Controller

The data controller for backendvisionworks is headquartered at Placa de Catalunya 4, 08002 Barcelona, Spain. All data processing activities are conducted in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Data We Collect

We collect personal data solely for the purpose of executing requested services. This includes: name, email address, phone number, project details, payment information (processed via Stripe), and technical requirements submitted through our contact forms.

3. Purpose of Processing

Personal data is processed for: service delivery and project execution, communication regarding active projects, billing and invoice generation, legal compliance, and security monitoring of our systems.

4. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for 24 months after project completion. Financial records are retained for 7 years as required by Spanish tax law.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to third parties except: payment processors (Stripe) for transaction processing, cloud infrastructure providers (AWS/GCP) for service hosting, and law enforcement when legally required.

6. Your Rights

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data ('right to be forgotten'), restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].

7. Security Measures

We implement industry-standard security measures including end-to-end encryption, access controls, regular security audits, and automated vulnerability scanning to protect your personal data.

8. International Transfers

Data may be transferred to servers located outside the European Economic Area. In such cases, we ensure adequate protection through Standard Contractual Clauses (SCCs) and other appropriate safeguards.

9. Contact

For privacy-related inquiries, contact our Data Protection team at [email protected] or write to Placa de Catalunya 4, 08002 Barcelona, Spain.

Terms of Service

Last updated: August 2026 | backendvisionworks | Placa de Catalunya 4, 08002 Barcelona, Spain

1. Agreement to Terms

By engaging the services of backendvisionworks (Placa de Catalunya 4, 08002 Barcelona, Spain), you agree to these Terms of Service. These terms constitute a legally binding agreement between you and backendvisionworks.

2. Scope of Services

backendvisionworks provides web development, backend architecture, API integration, database engineering, security auditing, cloud infrastructure, and related technical services. All services are delivered as described in individual project proposals and statements of work.

3. Project Execution

Projects commence upon receipt of the initial payment as outlined in the project proposal. Development follows agreed-upon milestones with regular progress updates. Client feedback is required within 5 business days of milestone delivery to maintain project timelines.

4. Payment Terms

Payment schedules are defined in individual project proposals. A 50% deposit is required before project commencement. Remaining payments are due upon milestone completion. Late payments incur a 2% monthly surcharge. All prices are in EUR unless otherwise specified.

5. Intellectual Property

Upon full payment, all intellectual property rights for the delivered work product transfer to the client. backendvisionworks retains the right to showcase completed work in portfolio materials unless explicitly restricted in the project agreement.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the project engagement. This obligation survives the termination of the service agreement for a period of 36 months.

7. Limitation of Liability

backendvisionworks' total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

8. Termination

Either party may terminate the agreement with 30 days written notice. In case of termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable for work already commenced.

9. Governing Law

These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Barcelona, Spain.

Cookie Policy

Last updated: August 2026 | backendvisionworks | Placa de Catalunya 4, 08002 Barcelona, Spain

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

2. Essential Cookies

We use strictly necessary cookies that are essential for the operation of our website. These include: session cookies for authentication, security cookies for fraud prevention, and load balancing cookies for system performance. These cookies do not require consent under GDPR.

3. Functional Cookies

Functional cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features. These cookies are set only when you explicitly accept them through our cookie banner.

4. Analytics Cookies

We do not use third-party analytics cookies that track your behavior across websites. Any performance monitoring is conducted using self-hosted, privacy-respecting solutions that do not share data with external parties.

5. Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block all cookies, accept all cookies, or receive a notification when a cookie is set. Note that disabling essential cookies may impair website functionality.

6. Cookie Consent

When you first visit our website, you will see a cookie consent banner. You can choose to accept or decline non-essential cookies. Your consent preferences are stored locally in your browser and can be modified at any time.

7. Third-Party Cookies

We do not serve third-party advertising or tracking cookies. Payment processing through Stripe may set cookies necessary for transaction security. These are governed by Stripe's own privacy policy.

8. Contact

For questions about our cookie policy, contact [email protected] or visit us at Placa de Catalunya 4, 08002 Barcelona, Spain.

Refund & Reimbursement Policy

Last updated: August 2026 | backendvisionworks | Placa de Catalunya 4, 08002 Barcelona, Spain

1. General Policy

backendvisionworks is committed to delivering high-quality web development and backend services. Refund requests are evaluated on a case-by-case basis according to project milestones and deliverables completed.

2. Pre-Project Deposits

The initial 50% deposit secures your project slot and covers preliminary planning, architecture design, and resource allocation. Deposits are non-refundable once project work has commenced. If cancellation occurs before work begins, a full refund of the deposit will be issued within 10 business days.

3. Milestone-Based Refunds

For projects structured with milestone payments, refunds for completed milestones are not available. If a project is cancelled mid-way, you retain ownership of all completed deliverables and are only billed for work actually performed up to the cancellation date.

4. Service Defects

If delivered work does not meet the specifications outlined in the project proposal, backendvisionworks will, at its discretion: remedy the defects at no additional cost, provide a partial refund proportional to the deficiency, or offer service credits for future projects.

5. Refund Request Process

To request a refund, submit a detailed written request to [email protected] within 30 days of the relevant milestone delivery or project completion. Include your project reference number, specific concerns, and desired resolution.

6. Processing Timeline

Approved refunds will be processed within 14 business days via the original payment method. You will receive confirmation once the refund has been initiated.

7. Dispute Resolution

Before initiating a formal refund claim, both parties agree to attempt resolution through good-faith negotiation. backendvisionworks is committed to client satisfaction and will work to address any legitimate concerns.

8. Non-Refundable Items

The following are non-refundable: third-party licenses purchased on behalf of the client, domain registration fees, hosting setup fees, and work completed under time-and-materials agreements.

9. Contact

For refund inquiries, contact [email protected] or write to Placa de Catalunya 4, 08002 Barcelona, Spain.

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